Now and then, people write in to complain that we're not responding to their inquiries or are simply not getting our updates. 

While our customer service team is quite small, we are super-efficient at getting back to everyone. Occasionally, though, we find that people do not see our responses to them. In most cases, there are good reasons for this, which mainly have to do with a user's email app.

Spam Filter Issues

Many email services, such as Yahoo and Hotmail, utilize powerful spam filters. A number of our supporters have reported not receiving our emails due to this feature alone.

To be sure our emails get delivered to your inbox rather than your SPAM folder, we recommend setting your email preferences to receive our specific email addresses.

The larger email services direct you to do this in similar ways. We will include instructions for a few of the larger ones below.
 

GMAIL

Go to your spam folder, and search on the term 'MAGFAST'. Then, click to open the emails that come up in the search results.

Once opened, you'll see a bar across the top of your email that contains a button called, "Report not spam". Simply click on this button to move MAGFAST emails to your inbox.

*Since our updates and customer service emails are sent from different email addresses, we recommend that you use this method to receive BOTH types of emails in the future.

HOTMAIL

Go to your spam folder, and search on the term 'MAGFAST'. Then, click to open the emails that come up in the search results.

You will see the menu above the opened email will have an item called "Not junk". Pull down this menu and select "Not junk". This should prevent any future MAGFAST emails from being caught by your spam filter.

*Since our updates and customer service emails are sent from different email addresses, we recommend that you use this method to receive BOTH types of emails in the future.

Still Having Trouble?

Let us know if you are having any difficulty receiving our emails after trying these steps and we'll do our best to help! :)

Did this answer your question?